You will receive an email link from either Fix Auto* or Volkswagen that will take you to a Customer Satisfaction survey. Good customer service is our most important goal and your concerns and comments mean a lot to us. Please help us by completing the online survey.


Download this PDF with more information about NPS and the Fix Auto Survey.


*Please note that by completing the Fix Auto survey this will activate your guarantee

About us

4 Elms Group is an established local business with multiple locations conveniently situated on the northern and southern sections of the A228, Main Road, Chattenden, and in Kent's county town, Maidstone. We are a family run business with full bodyshop, mechanical repair and car servicing facilities. Two of our business premises have forecourts selling Jet fuel with convenient SPAR shopping facilities.


Accident repairs are our speciality and the Chattenden site known as Fix Auto Rochester boasts an amazing 10,000 sq ft bodyshop that is fully equipped with the latest industry tools and technology including Blackhawk body alignment systems, RobinAir conditioning machines, Stanners welding equipment, Nova Verta paint ovens, and Hunter Hawkeye Laser 4 Wheel alignment technology.

Our Maidstone site (Fix Auto Maidstone) is our Express Repair site and was set up for the convenience of our customers.


Both of our bodyshops are ACOAT approved and recommended by leading insurance companies and vehicle manufacturers.


4 Elms Group only uses the best in quality components and materials. We use the latest water based Sikkens and Glasurit automotive paints and can undertake all types of car body repair work to the latest PAS 125 standard.


Our expert team provides free estimates* and superior accident management services, and all work carried out by us is fully guaranteed.


*Subject to terms and conditions

Accident repair

Delivering a professional and competitive customer focused service.

Service centre

Our technicians are among the most skilled and highly trained in the industry.


Our business premises have forecourts selling Jet Fuel with shopping facilities.

4 Elms Group approvals