You will receive an email link from either Fix Auto* or Volkswagen that will take you to a Customer Satisfaction survey. Good customer service is our most important goal and your concerns and comments mean a lot to us. Please help us by completing the online survey.


Download this PDF with more information about NPS and the Fix Auto Survey.


*Please note that by completing the Fix Auto survey this will activate your guarantee

Affordable accident repair

4 Elms Group (T/A Fix Auto Rochester & Fix Auto Maidstone) are accident repair specialists serving Rochester, Maidstone, the Medway towns and surrounding areas. We continually invest in the latest equipment and technology to bring our extensive portfolio of clients an all inclusive car body repair service. The highly acclaimed ACOAT Partnership, the largest independent crash repair network in the world, has recognised our skills and we are insurance approved by many major work providers.

We have recently installed the latest Advanced Driver Assistance Systems calibration technology and carry out repair procedures with the environment in mind, lowering harmful VOC emissions by applying the latest water-based paint materials. Wherever possible, we also use SMART repair and paintless dent removal techniques to minimise material use and wastage. 4 Elms Service Station LTD also specialises in mechanical repairs, car servicing and MOT inspections.

Our promise

The simplicity of one-stop shopping plus a rock-solid guarantee.

Other services

We also offer a range of mechanical repairs, car servicing and MOT's.

Track your repair

Please follow the link and enter your details to track your repair online.

4 Elms Group approvals