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You will receive an email link from either Fix Auto* or Volkswagen that will take you to a Customer Satisfaction survey. Good customer service is our most important goal and your concerns and comments mean a lot to us. Please help us by completing the online survey.

 

Download this PDF with more information about NPS and the Fix Auto Survey.

 

*Please note that by completing the Fix Auto survey this will activate your guarantee

Additional services

Interior and exterior vehicle repairs

Courtesy car upgrades

We offer 'A' class vehicles as our standard courtesy cars. Why not upgrade your courtesy vehicle

Paint protection treatment

The unique formula allows a one- off application that does not require top-ups or monthly conservers. Once applied, it's there to stay for up to 3 years.

Air conditioning service

It is a recommended procedure to be carried out at 3 year intervals and can increase fuel efficiency, as an empty system drives the air conditioning compressor harder using more fuel.

Alloy wheel refurbishment

If your alloys are scuffed and marked, why not have them refurbished while your car is off the road.

Premium Valeting Service

We will wash and hoover every vehicle after repair. Why not go the extra mile and enquire into our mini valet service?

Damaged bodywork repairs

Headlamp repairs

Paintless dent removal

A collection of techniques for removing minor dents and dings from the body of a motor vehicle.

Wheel Alignment

Often steering alignment can be disturbed by potholes and curbs causing excessive tyre wear and even mechanical damage.

Deodorise air conditioning

Odours that are trapped within a car's air-conditioning system can be hard to do away with. We are able to sanitise the system to neutralise odours and protect against bacteria, fungi and viruses.

Smart repairs

Small medium area repair technology. Used to repair small areas of minor accident damage on your car.

Feedback

We appreciate your business and want to make sure we meet your expectations.

Our promise

The simplicity of one-stop shopping plus a rock-solid guarantee.

Track your repair

Please follow the link and enter your details to track your repair online.

4 Elms Group approvals