You will receive an email link from either Fix Auto* or Volkswagen that will take you to a Customer Satisfaction survey. Good customer service is our most important goal and your concerns and comments mean a lot to us. Please help us by completing the online survey.


Download this PDF with more information about NPS and the Fix Auto Survey.


*Please note that by completing the Fix Auto survey this will activate your guarantee

Our promise

The simplicity of one-stop shopping

An automobile collision is a big disruption in your daily life. Everybody values continuity and keeping things moving along smoothly.


4 Elms Group understands this, which is why we offer the convenience of one-stop shopping. We not only handle your vehicle repair, but also the processing of your claim.

A rock-solid guarantee

Any repairs undertaken by 4 Elms Group are guaranteed under the manufacturers guarantee or are guaranteed for life across our network under the Fix Auto Guarantee.


We promise you won't find a better guarantee on the road. Most other auto repairers simply stick to the minimum protection required by law: X months and no more, with us, you're choosing the route of security and peace of mind.

All in the details

Some people see a body shop repair as nothing more than a part replacement. We beg to differ.


Our professionalism can be seen in our attention to the smallest detail. We will look after you from start to finish. We listen, we care, we follow up. Everything we do is aimed at eliminating worries... and surprises!


We appreciate your business and want to make sure we meet your expectations.

Other services

We also offer a range of mechanical repairs, car servicing and MOT's.

Track your repair

Please follow the link and enter your details to track your repair online.

4 Elms Group approvals