You will receive an email link from either Fix Auto* or Volkswagen that will take you to a Customer Satisfaction survey. Good customer service is our most important goal and your concerns and comments mean a lot to us. Please help us by completing the online survey.


Download this PDF with more information about NPS and the Fix Auto Survey.


*Please note that by completing the Fix Auto survey this will activate your guarantee

Service Centre

4 Elms Group own and operate a workshop & MOT centre. We are a family run business originally started in 1966 by Gordon Dearnaley and now run by his sons Robert and Steven Dearnaley who have continued to invest in new technology, diagnostics equipment and training and as a member of the Bosch Car Service Network work to an OFT approved code which ensures a high quality of service to our customers.

The Office of Fair trading (OFT) reported that consumers no longer have to have their car serviced by a franchise dealer to comply with the manufacturers warranty.


"Servicing at franchise dealers is typically more expensive than servicing at independent garages, averaging £199 and £116 respectively without any apparent difference in the quality of service offered."

Other services

We also offer a range of mechanical repairs, car servicing and MOT's.

Why choose us

Our commitment to customer care, continued investment and training.

Accident repair

Delivering a professional and competitive customer focused service.

4 Elms Group approvals