You will receive an email link from either Fix Auto* or Volkswagen that will take you to a Customer Satisfaction survey. Good customer service is our most important goal and your concerns and comments mean a lot to us. Please help us by completing the online survey.


Download this PDF with more information about NPS and the Fix Auto Survey.


*Please note that by completing the Fix Auto survey this will activate your guarantee

Accident repair

Delivering a professional and competitive customer focused service.

Service centre

Our technicians are among the most skilled and highly trained in the industry.


Our business premises have forecourts selling Jet Fuel with shopping facilities.

Bodyshop of
the Year 2016

Award winning repair

We are immensely proud to announce that Fix Auto Rochester has won the Small Bodyshop of the Year Award 2016. The Bodyshop Awards are the industry's only independent dedicated accolades and winners truly earn their status.

4 Elms Group approvals